Privacy Policy

Kedara, Inc. ("Kedara", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit kedara.care or interact with Kedara Guide, our AI-powered elder care resource chatbot.

1. Information We Collect

We collect the following categories of information:

a. Information you provide directly:

• Contact information: name and email address when you join our waitlist or submit feedback.
• Professional information: resume data, portfolio links, and role preferences when you apply for open positions.

b. Information collected automatically when you use Kedara Guide:

• Conversation messages: the text of your questions and the AI-generated responses within each session.
• Session identifiers: an anonymous, browser-generated identifier used to maintain conversation continuity within a single session. This identifier is not linked to your name or email unless you separately provide that information.
• Usage and interaction metadata: timestamps, query categories, whether a response was deflected or escalated, and general usage patterns.
• Anonymous analytics data: page views and traffic patterns to understand how the service is used.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate Kedara Guide and respond to your queries.
• Improve the accuracy, safety, and relevance of AI responses for all users.
• Identify gaps in our elder care knowledge base and expand resource coverage across the 9-county SF Bay Area.
• Analyze usage patterns to improve the overall user experience.
• Communicate with you regarding waitlist access or employment opportunities.
• Comply with legal obligations and maintain security.

Conversation data collected through Kedara Guide may be used to improve the service for all users, including to retrain or refine AI models. Where feasible, we work to remove or reduce identifiable information before using data for this purpose.

3. Personal Information — Important Notice

4. Accuracy of AI-Generated Responses

Kedara Guide uses AI to generate responses grounded in a curated knowledge base of publicly available elder care resources. While we work to keep this information current and accurate:

• Some responses may not be accurate, complete, or up to date.
• Resource information such as phone numbers, addresses, eligibility rules, and program availability may have changed since our knowledge base was last updated.
• AI-generated responses may contain errors or omissions.

Always verify critical information directly with the relevant agency or provider before relying on it. Kedara Guide is a resource navigation aid, not a definitive or authoritative source.

5. No Medical Advice or Diagnosis

Kedara Guide is a resource navigation tool. It is not a healthcare provider and does not have access to any individual's medical records or health history. For legal or financial matters related to elder care, please consult a licensed attorney or financial advisor.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist us in operating Kedara Guide and our website — such as cloud infrastructure providers, analytics platforms, and email delivery services — under confidentiality obligations.

We do not share your conversation data with third-party advertisers. We may disclose information as required by law or to protect the rights, safety, or property of Kedara, our users, or others.

7. Data Retention

• Session conversation data is retained for a limited period to support service improvement and is then deleted or de-identified.
• Waitlist and contact information is retained until you request deletion or unsubscribe.
• Anonymous analytics data may be retained indefinitely in aggregated, non-identifiable form.

To request deletion of your data, contact us at the address below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and share.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to opt out of the sale of your personal information. (We do not sell personal information.)
• The right not to be discriminated against for exercising your CCPA rights.

To exercise any of these rights, please contact us at the address below. We will respond to verifiable requests within 45 days as required by law.

9. Health Data

Kedara Guide is a resource navigation tool and is not designed to collect or store Protected Health Information (PHI) as defined under HIPAA. Please do not submit sensitive medical information through Kedara Guide or our general contact forms. If you have specific health-related questions, consult a licensed healthcare provider.

10. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Kedara Guide is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Your continued use of Kedara Guide after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Kedara, Inc.  ·  kedara.care  ·  contactus@kedara.care