Privacy Policy

Kedara, Inc. ("Kedara", "we", "us", "our") respects your privacy. This Policy explains how we handle your information.

We operate three things:

• kedara.care, our website.
• Kedara Guide, a free AI chatbot answering questions about aging care services. No account needed, anonymous conversational user interface.
• Kedara App, a care coordination application for aging care. Requires an account to use the software and services.

Part 1 applies to all three. Part 2 covers the Kedara Guide. Part 3 covers the Kedara App.

The Kedara App is additionally governed by Kedara App Terms of Service at https://kedara.care/app_terms_of_service which controls as to the App where it differs from this Policy.

Part 1 — Applies to everything

1. Information we collect

Information you provide. We collect your name and email address when you join our waitlist or send us feedback, and the information you submit if you apply for a job with us.

Information we collect automatically. We collect browser and device type, IP address, pages and screens viewed, timestamps, and aggregate page view and traffic analytics.

Parts 2 and 3 describe what each product collects beyond this.

2. How we use information

• To operate our services and answer what you ask.
• To improve the accuracy and safety of our AI responses.
• To identify gaps in our aging care resource coverage across the nine-county SF Bay Area.
• To communicate with you about waitlist access, your account, or a job application.
• To understand which features are used, using aggregated and de-identified information.
• To detect and prevent fraud, abuse and security incidents.
• To meet our legal obligations.

We will not use your information for a materially different purpose without telling you first.

3. Health information

We do not receive information from health systems, and we do not transmit information to healthcare providers, insurers or any payer. All information we hold comes from the people who use our services.

Health information is sensitive personal information under California law. We use it only for the purposes described in this Policy and do not use it to infer characteristics about you.

4. How we share information

We do not sell your personal data, and we do not share it with advertisers or for cross-context behavioral advertising.

We share it with service providers who help us operate our services, under confidentiality obligations and contractual limits on their use of it: cloud hosting and infrastructure, data storage and databases, search and information retrieval, AI models and summarization, email and text message delivery, identity and authentication, security, application monitoring, error reporting and analytics, and payment processing.

We do not disclose your personal information to any other party, except as required by law or where we believe in good faith that disclosure is necessary to prevent harm.

5. How long we keep information

We retain your information as needed for the purposes in this Policy, unless a longer period is required by law. It is then deleted or de-identified.

The criteria we use to determine retention periods include:

• how long you continue to use our services;
• whether you ask us to delete your information or unsubscribe;
• whether the information is still needed for the purpose it was collected for;
• whether we have a legal obligation to keep it, such as for tax or accounting purposes; and
• whether retention is advisable in light of our legal position, including enforcing our agreements, resolving disputes and applicable limitation periods.

Waitlist details are kept until you ask us to remove them or unsubscribe. Anonymous, aggregated analytics may be kept indefinitely in non-identifiable form.

Part 2 and Part 3 describe retention specific to each product.

6. Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit and at rest and access controls limiting which Kedara personnel can see it. No method of transmission or storage is completely secure and we cannot guarantee absolute security. Where a security incident affects your personal information, we will notify you as required by law.

7. Your California privacy rights

If you are a California resident, you have the right to:

• know what personal information we collect, use and share, including our sources and the categories of third parties we share it with;
• access a copy of it;
• correct inaccurate information;
• request deletion, subject to certain exceptions;
• receive it in a portable format;
• limit our use of your sensitive personal information to the purposes in this Policy;
• opt out of the sale or sharing of your personal information (we do neither); and
• not be discriminated against for exercising these rights.

Contact us [email protected] to exercise any of these. We respond to verifiable requests within 45 days as required by law. We may need to verify your identity first, and an authorized agent may make a request on your behalf with proof of authorization.

8. Use of our services by minors

Our services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has given us personal information, contact us and we will delete it promptly.

Part 2 — Kedara Guide

Kedara Guide is free, requires no account, and answers questions about aging care services in the Bay Area.

9. What Kedara Guide collects

• Your questions and our AI system responses including timestamps and usage metadata.
• An anonymous session identifier that keeps a conversation continuous.

We do not link a conversation to your name or email unless you give them to us.

We do not ask for your name, contact details or medical information. Kedara Guide is not designed to collect health information about an identified person.

10. Do not share personal information with Kedara Guide

11. What we do with Kedara Guide conversations

We retain conversations and organize them into datasets to improve Kedara Guide's accuracy, identify gaps in our resource coverage, and for possible future AI model training. Conversations may be reviewed by Kedara personnel for these purposes. We do not remove personal information from conversations. Whatever you type is stored exactly as you typed it. Because conversations are not linked to you, we cannot locate or delete an individual conversation on request.

12. Accuracy of Kedara Guide answers

Kedara Guide answers from a curated knowledge base of aging care resources that our team verifies and updates on an ongoing basis. Resource details still change. Hours, contact information, costs, eligibility rules and program availability may be out of date, so verify anything critical directly with the agency or provider.

Part 3 — The Kedara App

The Kedara App requires an account. It is where you record and coordinate care for the person you care for.

13. What the Kedara App collects

• Your account and profile details.
• Your care group membership and role.
• Records for the person you care for: the structured care profile you complete and any health details you choose to enter in it, vital sign readings, tasks, events, meal entries and care contacts.
• Documents you upload.
• Your conversations with the in-app assistant and any summaries you save.
• Device, diagnostic and usage information.

The App is designed to hold care information about the person(s) you care for. That is its primary purpose, and the Section 10 warning does not apply here.

14. The in-app AI assistant

The assistant summarizes the care information you and your group have entered. It does not answer general questions about aging care services. It reads document titles and categories, not document contents. A summary may be incomplete or inaccurate. Check the records themselves before acting on a summary.

15. App information is not used to train AI models

Information you enter in the Kedara App is never used to train, fine-tune or develop AI models, including your conversations with the in-app AI assistant. Our model providers are contractually prohibited from using it to train their models.

16. Who sees your information in a care group

Information you add to a care group is visible to other members of that group according to their role. You choose whom to invite and what role to give them. You can change a role or remove a member at any time. Removing a member ends their access from that point forward.

17. Deleting an App account or care group

Account deletion requests have a seven-day grace period during which you can cancel; group-deletion requests have a three-day grace period. A legal hold may prevent deletion. For step-by-step instructions and details about what is deleted or retained, see the Kedara App Account Deletion Policy.

Copies of account information in backups are deleted within 30 days.

To request deletion, contact us at [email protected].

Part 4 - Changes and contact

18. Use of cookies

We use cookies and similar technologies to operate kedara.care, to understand how it is used, and to manage our forms and contacts. Cookies are small text files saved on your device that allow us to recognize a returning visitor and to compile aggregate information about site use. We use Google Analytics for website analytics and HubSpot for forms and contact management. We do not use cookies for advertising. Most browsers allow you to block or delete cookies through their settings.

19. Changes to this Policy

We may update this Policy from time to time. When we make material changes we will update the policy on kedara.care, update the date and notify account holders by email before the changes take effect.

20. Contact us

Kedara, Inc.  ·  kedara.care  ·  [email protected]